Similarly, training will give you the opportunity to identify those employees who want to learn and those who do not want to learn and who may be having a negative affect on other members of your staff. While you will make mistakes yourself, your cleaning staff will have the habit of letting you down. In some cases there will be nothing you can do to resolve these issues because they will be minor, so you will, therefore, have to use your management skills to diffuse situations that do not warrant further action. The people who apply themselves and who have achieved success, therefore, all share similar traits. You should, of course, check that the client is happy for you to interview at their premises. For example, with a 30% margin across the board: o A pack of toilet rolls costs you £5.
Your advertising card will probably be handwritten and may look something like Figure 5. Ask for some feedback on your slogan to make sure it sends the same message to others as it sends to you. The cost of this franchise would be £3 for every £1 of business supplied so, this level of business would cost Mr Aslam an initial purchase price of £24,000. . It can, therefore, be quite demoralizing to spend time training your staff only for them to leave suddenly and to have to repeat the process all over again. The last point is important.
This will give you time to compose yourself and to take in the surroundings. Above all, you must ensure your clients are happy with the service you provide. This is your health and safety policy. Most potential clients will already employ a cleaning company that they want to replace. The labour costs were £250. To summarize, therefore, if you bear in mind that a complaint is never far away, you will be on the alert to situations where problems could arise.
Domestic cleans are usually categorized as follows. The decision you make will have implications for how you report your accounts and for how you pay your taxes, when you pay them and how much you pay. Remember also that a contract of employment begins as soon as your job offer is accepted, whether this offer was made verbally or in writing. Decide how you are going to manage health and safety in your business. As noted elsewhere in this book, being self-employed is a 24-hour, seven days a week business.
This should set out the following: o That the agreement will last for one year on a rolling basis. Writing: messages to clients; information and reports to managers and supervisors; orders for materials. An example of such a schedule is as follows. Multiply the number of hours per shift by the number of shifts per week. If this side of your business is to grow, you will need to market your products and prices aggressively.
I say this with experience! Controlling for the risk of danger is no different from any other task — you should identify the risks, decide what to do about them and take action to reduce them. If you have to, check back with them every minute or so and ask if they would like to continue to hold. Finally, housing associations are one of the worst types of client when it comes to price. However, you should really try to write your own because this will help you to understand them better should a client query any aspect of them. As a result, you are struggling to achieve quality with the labour budget available. You should advertise your cleaning positions as permanent unless they are clearly temporary. If you carried out a deep clean or an extra bit of detail cleaning free of charge, you should make sure your client is aware of how charitable you have been in providing this additional, free cleaning! If these are not in place, you should not carry out the work.
This is yet another step towards your overall goal of controlling both the quality and service of your business. Mr Aslam opted to purchase an initial turnover of £8,000 per month of net business. Whatever decision you eventually make, it is important that you are aware of the good, bad and ugly sides of running a cleaning business. To safeguard against slip and trip accidents, you should: o have in place an effective management system; o carry out regular risk assessments; and o make sure you are aware of the relevant laws and regulations. It thus has its own legal rights and duties and it carries its own debts. Employ someone directly to carry out the work. Where possible, send the same cleaning staff at the same time and on the same day, unless otherwise requested.
This book will give you insider knowledge of the world of office and domestic cleaning. Using the same example given earlier in this chapter, Jane Glynn is doing a good job and word has spread: a potential client therefore contacts you looking for a quote. You may have already chosen a great name, but is it exclusive? Description Description The cleaning industry is worth billions each year. Now imagine losing that client, because this is what will happen. Alternatively, you could nominate someone else in your company for this role. Their margin could be 40%.
This is purely a commercial service and is normally required either for hygiene reasons or because the equipment is sensitive or expensive and is located in a controlled environment. On a whim, new company policy could be that they will now employ their own cleaning staff to reduce costs. Tackle your problems head on. Word of mouth will result in potential clients approaching you, and these clients should be easy to take on. This is a good reason to keep your clients informed: let them know what you are doing to provide them with a smooth-running service. This person will have a wide range of information and experience that will give you a good idea of the costs you will have to pay.